COMPLIMENTARY TICKETS

Nature can be unpredictable, and If you’ve been unlucky enough to be in the 2% of our passengers who haven’t seen whales on the tour, we hope you will have a chance to join us again. 

To receive your Complimentary Ticket - simply contact us via email in a reference to your original booking (let’s save paper!) Each Ticket is dedicated for 1 passenger and will be assigned an automatically generated number through our system.

1. General Terms

This ticket is valid for returning passengers on a free whale watching tour with Friends of Moby Dick in Húsavík in case no whales or dolphins were spotted on the originally booked tour.

• This ticket is valid for 2 years from the date of the original departure (date of issue)

• The ticket is only valid if signed by a crew member

• Return complimentary tours are only available for pre-booking and according to current availability on the boats

• The complimentary ticket needs to be exchanged in the ticket office upon arrival for check-in

• The returning passenger needs to be ready to show ID or details of the previously booked tour

2. Booking

To book your complimentary tour - please contact us directly via email or call: info@friendsofmobydick.is or mobile: +354 859 4253. We may not always have availability on the spot so please reach out to us prior arrival so we can make sure to secure a spot for you.

3. Refunds

We do not offer refunds for non-sighting tours. Our tours are based on wildlife watching, even though our yearly sighting statistics are great it can occasionally happen that we will not spot animals during the tour. Please keep in mind that we don’t feed them, train them or have any control over them. Skjalfandi bay is an important feeding ground for whales and the possibility of seeing them here is very high, however in case of a non sighting tour the cost of operation for us is the same and non sighting tours are equally important for the research that takes place in our area. We truly hope you will have a chance to join us again and experience yourself how great it can be!